Terms & Conditions
1. Acceptance of Terms
By using this website, you confirm that you accept these Terms and Conditions and agree to comply with them. If you do not agree with any part of these terms, please do not use our website or place an order.
2. Product Delivery Policy
We aim to deliver products in the safest and fastest way possible. Delivery time may vary depending on location and availability.
Customers must check the product during delivery in front of the delivery person.
After checking the product, the remaining payment must be paid to the delivery man, including delivery charges.
Once payment is completed, the order will be considered successfully delivered.
3. Advance Payment Policy
To confirm your order, customers are required to pay an advance amount of BDT 500.
- The BDT 500 advance payment is non-refundable in all cases.
- This advance amount is taken to confirm the order and begin processing/production.
Refund Eligibility (Only One Condition)
Advance refund will only be applicable if:
We fail to deliver your product within 15 days from the confirmed order date.
No Refund Condition
Customers cannot claim any refund for advance payment if:
Order is cancelled by the customer
Customer refuses delivery after order confirmation
Customer changes mind after placing the order
Delivery fails due to wrong address/phone number
Delay happens due to customer unavailability
4. Replacement / Problem Resolution
If any issue is found at delivery time and returned to us:
We will resolve the issue as soon as possible.
If needed, we will repair the product or provide a new replacement.
Replacement Time
If a new shoe needs to be made:
It will take approximately 7 to 15 business days
Time depends on production and workload
5. Customer Responsibilities
Customers must:
Inspect the product properly during delivery
Confirm size, design, and condition before making payment
Provide accurate delivery information (address and phone number)
We are not responsible for delays or failed delivery due to incorrect information.
6. Product Images and Color Variations
We try our best to show accurate product images. However:
Product color may slightly vary due to lighting or device screen settings.
Handmade/custom products may have slight variations, which is normal.
7. Changes to Terms & Conditions
We reserve the right to update, modify, or change these Terms and Conditions at any time without prior notice. Changes will be published on this page.